Archive for November 8th, 2005
Point and Click ‘experts’
Tuesday, November 8th, 2005
I’ve been resisting blogging this piece for about two months, but it bugs me so I’ve given in.
I’ve been working with somebody who hasn’t upgraded their mail server for a while now and they have been using a well known local company (which I will not be naming or identifying in any way). Sadly I am only involved on the domain side of things and not the implementation. Thankfully for the end users I know enough about their setup to save them from the ‘experts’ doing the work.
The first thing to do was install a new ADSL line ready for the shiny new Exchange server. The first I was aware of this was a request to point the MX record at the IP of the new ADSL connection. I almost did this on the assumption of some degree of technical competence, and more significantly the assumption that they had installed the new server they were talking about. I wasn’t completely convinced though, so double checked. The new server was not installed, and they knew little if anything about the existing setup. They were unaware of the following information:
